Widerrufsrecht

Return and Refund Policy

Last updated: September 2026

At CRESTWHITE, we want you to be satisfied with your order. We offer a voluntary 30-day return policy, meaning you have 30 days from the date you receive your order to request a return, subject to the conditions outlined below.

Return Conditions

To be eligible for a return, the item must be:

In the same condition as when you received it.
Unused and unopened where opening the product raises hygiene concerns.
In its original packaging.
Accompanied by its labels and accessories, where applicable.
Accompanied by a receipt or proof of purchase.

To request a return, you must contact us in advance at one of the following email addresses:

contact@crest-official.com
contact@crest-white.fr
contact@crestwhite.fr
contact@crestwhite.us
support@crest-officiel.fr

You can also contact us by phone:

+33 7 82 41 94 89

Once your request has been approved, we will provide the necessary instructions for returning your order and, where applicable, a shipping label.

Items returned without a prior return request may be refused.

Contact address:

CRESTWHITE
14 Rue de Penthièvre
75008 Paris
France

Before shipping any package, please wait for instructions from our customer service team to ensure that your return is sent to the address specified for your case.

Damaged or Defective Products and Incorrect Orders

Please inspect your order as soon as you receive it.

If your product is:

Damaged.
Defective.
Incomplete.
Different from the product you ordered.

Please contact us as soon as possible so that we can review the situation and offer an appropriate solution.

To help us process your request, we may ask for:

Your order number.
The name used when placing the order.
A description of the issue.
Photographs of the product and its packaging.

These procedures do not affect your rights under any applicable statutory guarantees.

Non-Returnable Products and Hygiene Requirements

For hygiene and health protection reasons, certain products sold sealed cannot be returned once opened or unsealed, where the conditions set out by applicable law are met.

This may apply to certain personal care and oral hygiene products.

For affected products, including teeth whitening treatments, we therefore recommend that you do not open or unseal the product until you are sure you wish to keep it.

This restriction does not apply where a product is defective, damaged or does not conform to the order, and the customer is entitled to exercise their statutory rights.

Personalised products or products made to the customer's specifications may also be excluded from the right to return where permitted by law.

Sale and Promotional Items

Discounted or promotional items may be subject to the same return conditions as other items where statutory consumer rights apply.

A promotion or price reduction does not remove the statutory 14-day right of withdrawal where it applies.

However, our voluntary 30-day return policy may be subject to specific conditions stated at the time of the offer.

Gift cards are non-refundable unless otherwise required by law.

Exchanges

If you would like to change products, the simplest option is to contact us to request a return of the relevant item.

Once the return has been accepted, you can place a new order for the product you would like.

For exchange requests, contact:

contact@crest-official.com
contact@crest-white.fr

14-Day Right of Withdrawal – European Union

In addition to our voluntary 30-day return policy, where an order falls within the scope of the right of withdrawal under European and French law, the consumer generally has 14 days from receipt of the product to notify us of their decision to withdraw, without giving a reason.

Where the right of withdrawal applies, the customer must notify us of their decision within the statutory period.

The product must then be returned in accordance with the instructions provided by our customer service team.

However, the right of withdrawal may be excluded for certain sealed products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.

To exercise your right of withdrawal, contact us at:

contact@crest-official.com
contact@crest-white.fr
contact@crestwhite.fr
contact@crestwhite.us

Refunds

Once we receive your return, we will inspect it to verify that it meets the applicable conditions.

We will then notify you whether your refund request has been approved or declined.

If approved, the refund will be issued to the payment method used when placing the order, unless otherwise agreed, within the applicable time limits.

Under our voluntary return policy, we aim to process approved refunds within a maximum of 10 business days.

Please note that your bank or card issuer may require additional time to display the refund in your account.

If more than 15 business days have passed since your refund was confirmed and you have still not received it, please contact us at: