AGB

Terms of Use

Last updated: September 2026

1. Overview

Welcome to CRESTWHITE.

The terms “we”, “us” and “our” refer to CRESTWHITE.

CRESTWHITE operates this website and provides content, features, products and services that allow users to browse our catalogue and make purchases online.

These Terms of Use set out the rules governing access to and use of the website.

By using the website, you acknowledge that you have read these Terms of Use and our Privacy Policy, as well as our Terms and Conditions of Sale when making a purchase.

If you do not accept these terms, you must stop using the website.

2. CRESTWHITE Contact Details

Trade name: CRESTWHITE

Address:
14 Rue de Penthièvre
75008 Paris
France

Phone:
+33 7 82 41 94 89

Email addresses:

contact@crest-official.com
contact@crest-white.fr
contact@crestwhite.fr
contact@crestwhite.us
support@crest-officiel.fr

3. Website Access and Customer Accounts

You can browse much of the website without creating an account.

However, certain features may require you to create an account or provide personal information.

When providing information on the website, you agree to provide information that is:

Accurate.
Complete.
Up to date.
Your own, or information that you are legally authorised to provide.

If you have a customer account, you are responsible for keeping your login credentials confidential.

You must notify us promptly if you believe someone is using your account without your permission.

You must not sell, assign or transfer your account to another person without authorisation.

4. Products

We make every effort to represent the products sold on our website as accurately as possible.

However, the appearance of colours, dimensions or packaging may vary slightly depending on:

The screen used.
Your device settings.
Changes to the manufacturer's packaging.

These differences do not alter the essential characteristics of the product.

Product descriptions, photographs and information displayed on product pages are intended to provide customers with useful information before making a purchase.

We may update our catalogue, add or remove products, and change certain presentations where necessary.

Nothing in this section limits consumers’ rights, particularly regarding the conformity of the product ordered.

5. Product Use

Products must be used in accordance with:

The information on their packaging.
The instructions provided.
The precautions for use.
Their intended purpose.

Results obtained with certain products may vary from person to person.

If you have any doubts about how to use a product or whether it is suitable for your personal circumstances, we recommend seeking advice from a qualified professional.

6. Orders

Orders are subject to our Terms and Conditions of Sale.

Before confirming an order, you must check:

The products selected.
The quantities.
The variants chosen.
The delivery address.
The billing address.
The total order amount.

An order is accepted once payment has been validated and the order has been confirmed.

We may refuse or cancel an order, particularly in the following circumstances:

Payment is declined.
There is a reasonable suspicion of fraud.
A product is unavailable.
There is an obvious error concerning a product or its price.
The information provided prevents us from fulfilling the order.

In such cases, the customer will be informed where necessary.

7. Prices and Billing

The applicable prices are those displayed at the time the order is placed.

Before payment is finally confirmed, the customer is informed of:

Product prices.
Any discounts.
Any delivery charges.
The total amount payable.

Promotions and discounts may be subject to specific conditions and a defined validity period.

We may change prices for future orders.

A price change does not affect an order that has already been finally confirmed.

Customers must provide accurate payment and billing information.

8. Payment

Payments are made using the payment options offered during checkout.

The customer confirms that they are authorised to use the selected payment method.

Certain payment information may be processed directly by our specialist service providers.

CRESTWHITE does not necessarily retain the full banking details used to complete the transaction.

9. Shipping and Delivery

Delivery arrangements and timeframes are specified during checkout or in our Terms and Conditions of Sale.

The stated timeframes may depend on:

Order processing.
The carrier.
The destination.
Periods of high demand.
Events beyond our control.

However, consumers’ mandatory rights relating to delivery remain fully applicable.

Where the customer is a consumer, the risk of loss or damage to a product does not transfer to them merely because the package has been handed over to a carrier selected as part of the delivery service offered by the seller.

Customers are encouraged to contact us promptly in the event of:

A package not being received.
A damaged product.
A delivery error.
A missing product.

10. Returns and Refunds

Returns, exchanges and refunds are governed by our Return and Refund Policy and the statutory rights applicable to consumers.

CRESTWHITE offers a voluntary 30-day return policy, subject to the conditions stated in our return policy.

This voluntary policy does not reduce the statutory right of withdrawal where it applies.

For return requests, contact:

contact@crest-official.com
contact@crest-white.fr
contact@crestwhite.fr
contact@crestwhite.us

11. Third-Party Tools and Services

Certain website features may be provided with the assistance of external service providers.

These may include:

Payments.
Deliveries.
Package tracking.
Communication tools.
Analytics.
Certain services integrated into the website.

These providers may have their own terms of use and privacy policies.

We encourage you to review them where relevant.

12. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not necessarily control these websites.

The presence of a link does not mean that CRESTWHITE endorses all content, practices or services offered by the website concerned.

When leaving our website, we recommend reviewing the terms and policies applicable to the third-party website.

13. Reviews and User-Generated Content

When you voluntarily publish a review, comment, suggestion or other content about CRESTWHITE or our products, you confirm that the content:

Is honest.
Does not infringe the rights of any third party.
Is not defamatory.
Is not fraudulent.
Is not unlawful.
Does not contain malicious software.

You remain responsible for the content you publish.

Where necessary to operate our service, you authorise us to display, reproduce or make technical adaptations to the review you have voluntarily published, in accordance with applicable law.

We may remove content that is clearly unlawful or contrary to these terms.

14. Intellectual Property

Website content may be protected by intellectual property laws. This includes:

Text.
Graphics.
Photographs.
Page layouts.
Visual elements.
Logos.
Videos.
Technical elements.

Browsing the website does not grant you any ownership rights over these elements.

Unauthorised reproduction or use may be prohibited.

Trademarks, logos, photographs and other elements belonging to third parties remain the property of their respective owners.

15. Prohibited Uses

You must not use the website:

For unlawful purposes.
To commit fraud.
To attempt to access our systems without authorisation.
To distribute viruses or malicious software.
To disrupt the operation of the website.
To fraudulently collect data about other users.
To impersonate another person.
To infringe the rights of any third party.

We may take the necessary measures to protect the website and its users.

16. Errors and Inaccuracies

Despite the precautions we take, some information may occasionally contain:

A typographical error.
A pricing error.
Outdated information.
An availability error.
An error concerning a promotion.

We may correct this information when an error is identified.

Where an error affects an order already placed, we will contact the customer where necessary to offer a solution that complies with applicable law.

17. Website Availability

We make every effort to keep the website accessible and functional.

However, access may be temporarily interrupted due to:

Maintenance.
Updates.
A system failure.
A network issue.
An event beyond our control.

We do not guarantee that the website will be available without interruption 24 hours a day.

This provision does not limit consumers’ statutory rights relating to an order already concluded.

18. Liability

CRESTWHITE cannot be held liable for harm resulting from misuse of the website or use of a product contrary to the instructions and precautions provided.

However, nothing in these Terms of Use is intended to, or has the effect of:

Excluding liability that cannot lawfully be excluded.
Removing the statutory guarantee of conformity.
Removing the warranty against hidden defects.
Reducing the mandatory rights granted to consumers under applicable law.

19. Suspension or Termination of an Account

We may suspend or restrict access to an account where reasonably necessary, particularly in the event of:

Fraud.
Unlawful use of the website.
An attempt to compromise website security.
A serious breach of these terms.

The suspension of an account does not remove rights already acquired in relation to orders previously placed.

20. Severability

If any provision of these Terms of Use is declared invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or limited to the extent necessary to comply with applicable law.

21. No Waiver

If CRESTWHITE does not immediately exercise a right provided under these terms, this does not constitute a permanent waiver of that right.

22. Entire Terms

These Terms of Use, together with the other applicable policies published on the website, constitute the rules governing use of the website.

For orders, they must be read together with:

The Terms and Conditions of Sale.
The Return and Refund Policy.
The Privacy Policy.
The information relating to cookies.

23. Governing Law

These Terms of Use are governed by French law.

The mandatory rights available to consumers under applicable law remain fully applicable.

In the event of a dispute, the parties are encouraged to seek an amicable resolution first.

If no amicable agreement is reached, the consumer may pursue the remedies available to them before the competent courts in accordance with applicable rules.

24. Changes to These Terms

We may update these Terms of Use to reflect:

Developments in the website.
Developments in our services.
Legal or regulatory changes.
Security requirements.

The applicable version is the one published on the website, together with its last updated date.

A change cannot retroactively remove rights already acquired by a customer in relation to an order concluded before that change.

25. Contact

For any questions about the website or these Terms of Use:

CRESTWHITE
14 Rue de Penthièvre
75008 Paris
France