Shipping Policy – CRESTWHITE

Last updated: September 2026

At CRESTWHITE, we make every effort to ensure prompt order preparation and reliable delivery throughout France, Europe and internationally.

Order Processing

Orders are prepared Monday to Friday, excluding public holidays.

Standard Orders

Orders are generally prepared and shipped within 24–72 business hours after payment has been confirmed.

This timeframe may vary depending on:

• The volume of orders being processed.

• Product availability.

• The delivery method selected.

• Periods of high demand.

Once your order has been prepared, it is handed over to the carrier responsible for delivery.

Express Orders

Orders placed with an express shipping option receive priority processing.

They are generally shipped within 24 business hours after payment has been confirmed, excluding weekends and public holidays.

Delivery Methods and Timeframes

The timeframes below are estimated delivery times starting from the date your order is shipped.

They may vary depending on the destination, carrier and transit conditions.

🇫🇷 Metropolitan France

Standard Delivery

• Delivery is generally estimated within 48–72 business hours after shipment.

Express Delivery

• Delivery is generally estimated within 24 business hours after shipment.

Depending on the delivery method selected, other partner carriers may also be used, with delivery generally taking 24–48 business hours.

🇪🇺 Europe

Standard Delivery

Estimated delivery time:

48–72 business hours after shipment.

Express Delivery

Estimated delivery time:

24–48 business hours, depending on the destination country and carrier used.

🌍 International Delivery Outside Europe

Standard Delivery

Generally estimated delivery time:

5–10 business days.

Express Delivery

Generally estimated delivery time:

2–5 business days.

International delivery times may be extended due to:

• Customs procedures.

• The destination country.

• Local inspections.

• Periods of high demand.

• The carrier’s transit conditions.

📍 Order Tracking

Where tracking is available, a shipping confirmation email containing a tracking number or tracking link is sent to the customer.

This allows you to follow your package’s delivery progress directly through the carrier.

We recommend checking your spam or junk folder if you cannot find your shipping confirmation.

💰 Shipping Fees

Any applicable shipping fees are calculated during checkout.

They may vary depending on:

• The destination.

• The delivery method selected.

• The weight and volume of the order.

• Any current promotional offers.

The applicable amount is displayed to the customer before payment is finally confirmed.

⚠️ Delivery Delays

The transit times displayed on the website are estimates.

Certain circumstances may cause delays, including:

• Logistics disruptions.

• Exceptional weather conditions.

• Industrial action.

• Periods of high demand.

• Customs inspections.

• Events beyond our control.

If your delivery is unusually delayed or your package has not arrived, please contact our customer service team so that we can investigate and, where necessary, take appropriate action with the carrier.

These provisions do not limit consumers’ statutory rights relating to delivery.

📦 Packages Marked as Delivered

If the carrier marks your package as delivered but you have not received it, we recommend checking:

• Your mailbox.

• The immediate surroundings of the delivery location.

• With other members of your household.

• With your neighbours.

• Any drop-off location indicated in the carrier’s tracking information.

If you still cannot locate the package, please contact us promptly with your order number so that we can investigate.

📦 Delivery Address

Customers are responsible for the accuracy of the information provided when placing an order.

Please carefully check:

• The recipient’s name.

• The street number and street name.

• The postal code.

• The city.

• The country.

• Any additional information required for delivery.

If you discover an address error before your order has been shipped, please contact us as soon as possible.

If the order has already been handed over to the carrier, changing the address may no longer be possible.

Packages Returned to Sender

A package may be returned for reasons including:

• An incorrect or incomplete address.

• The recipient being repeatedly unavailable.

• Failure to collect the package from a collection point within the required timeframe.

• Refusal of the package.

• Delivery being impossible.

If a package is returned to CRESTWHITE because of information provided by the customer or failure to collect the package, we may offer to ship it again.

Reshipping fees may then be charged to the customer where applicable.

Customs Duties and International Taxes

For orders shipped to certain destinations outside the European Union, customs duties, taxes or import fees may be imposed by local authorities.

Where these charges are not included in the order, they may remain payable by the recipient in accordance with the rules applicable in the destination country.

CRESTWHITE has no control over the amount of any charges imposed by local authorities.

Damaged Products or Delivery Errors

Please check your order as soon as you receive it.

If you notice that a product is:

• Damaged.

• Defective.

• Missing.

• Different from the product ordered.

Please contact us as soon as possible so that we can review your request.

To help us process your case, we may ask for:

• Your order number.

• A description of the issue.

• Photographs of the package.

• Photographs of the product received.

This procedure does not limit any applicable statutory guarantees or rights.

📩 Contact

For any questions about shipping, tracking or delivery of your order:

CRESTWHITE
14 Rue de Penthièvre
75008 Paris
France

Phone:
+33 7 82 41 94 89

Email addresses:

contact@crest-official.com
contact@crest-white.fr
contact@crestwhite.fr
contact@crestwhite.us
support@crest-officiel.fr

Main shipping contact:
contact@crest-white.fr

Additional contact:
contact@crest-official.com